The huddle that turns a slow shift around
A five-minute pre-shift ritual that resets energy, focus, and the scoreboard.
Notes from the floor.
Operations playbooks, employee stories, and research from the messy reality of running hourly franchise businesses.
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Featured · Operations
How Pelman QSR cut hourly turnover in half across 64 locations, in nine months.
The full operations breakdown: the scoreboard they built, the rewards they ran, and the week-by-week rollout that made it stick.
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Operations
M
Employee Stories
From closer to GM in 14 months: Marisol’s story
How one teammate turned a nightly streak into a career.
S
Research
What 1,000 locations taught us about streaks
The behavioral data behind why daily goals beat quarterly ones.
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Product
Designing rewards that fulfil in seconds
Why instant beats generous, and how we built sub-second payouts.
30
Leadership
The 30-day rollout plan for multi-unit operators
A week-by-week launch you can hand to your GMs tomorrow.
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Employee Stories
Why James stopped job-hopping
Three quarters, one location, and a leaderboard he couldn’t put down.
$
Research
The real cost of a single hourly hire
We add up the hidden line items most P&Ls never capture.
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Operations
Drive-thru speed without burning out the line
Pacing goals that lift throughput while keeping crews fresh.
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Product
What’s new: live scoreboards in your pocket
A tour of real-time leaderboards, now live for every teammate.
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